PeaceHealth Peace Island nationally recognized for excellence in patient experience
Wednesday, February 12, 2025
FOLLOWING IS A STATEMENT BY PEACE ISLAND MEDICAL CENTER
FRIDAY HARBOR, Wash. – The Emergency Department at PeaceHealth Peace Island Medical Center has been recognized with a 2024 Human Experience Pinnacle of Excellence Award® by Press Ganey, the national leader in healthcare consumer and workforce engagement.
This is the eighth consecutive year that PeaceHealth Peace Island has earned Press Ganey distinction specifically for Patient Experience in the Emergency Department. This award is part of Press Ganey’s annual ranking of the top hospitals and health systems in the country, according to performance in patient experience.
As an award recipient, PeaceHealth Peace Island has ranked in the top 5% of healthcare providers in delivering patient experience over a minimum of three consecutive years. The results are drawn from surveys capturing patient responses related to communication, wait times, respect and courtesy, patient privacy and pain control.
“Each day, PeaceHealth Peace Island exemplifies dedication to their patients, workforce, and larger community, setting a remarkable standard for compassionate healthcare” said Patrick T. Ryan, Chairman and CEO of Press Ganey. “It is with great honor that we celebrate their outstanding achievements.”
Press Ganey works with more than 41,000 healthcare facilities to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care.
Jack Estrada, PeaceHealth Peace Island Chief Administrative Officer, said the award is a testament to the dedication and compassion of the hospital’s ED team.
“Every day, they go above and beyond to provide exceptional care, ensuring that our patients feel heard, valued and supported during their most vulnerable moments,” he said. “This recognition reflects the hard work and heart of our entire team.”
Estrada noted that the achievements were the result of close collaboration among caregivers across the medical center, including the inpatient units, cancer care, laboratory, environmental services, facilities, patient access, imaging and pharmacy.
“We share this award with the entire Peace Island team, and with our community,” he said. “We are committed to delivering the highest quality experience for every person who walks through our doors.”
About PeaceHealth: PeaceHealth, based in Vancouver, Wash., is a not-for-profit Catholic health system offering care to communities in Washington, Oregon and Alaska. PeaceHealth has approximately 16,000 caregivers, a group practice with more than 1,200 providers and 9 medical centers serving both urban and rural communities throughout the Northwest. In 1890, the Sisters of St. Joseph of Peace founded what has become PeaceHealth. The Sisters shared expertise and transferred wisdom from one medical center to another, always finding the best way to serve the unmet need for healthcare in their communities. Today, PeaceHealth is the legacy of the founding Sisters and continues with a spirit of respect, stewardship, collaboration and social justice in fulfilling its Mission. Visit us online at peacehealth.org.
About PeaceHealth Peace Island Medical Center: Located in Friday Harbor, Washington, PeaceHealth Peace Island Medical Center is a 10-bed critical access hospital which also houses an expanded primary and specialty care clinic to serve the San Juan Islands.
About Press Ganey: Press Ganey partners with healthcare providers and health plans to improve the experiences of their patients, consumers, and workforce by marrying data with unparalleled technology, analytics, and expertise. Our Human Experience (HX) platform unites and enlivens disparate data, enabling clients to gather, analyze, visualize, and act on key insights to retain talent, improve access to care, and ensure the care journey is safe, equitable, and patient-centered. We are the trusted partner to 41,000+ healthcare provider organizations globally and 85% of health plans in the United States. Press Ganey is a PG Forsta company.
